Mar 26 2020

Credit one bank support #Credit #one #bank #support

Credit one bank support

Support Center

We’re available when you need us, from 24/7 credit or debit card help, to live chat, email and more.

Routing Transit Number (RTN): 251482833

You can also find the nine-digit routing number at the bottom of your checks.

Available: Monday – Friday 8:30am – 6:00pm, Saturday 9:00am – 1:00pm

For your privacy and security, Live Chat is for general inquiries only. For questions related to your account or to discuss confidential information, call 800-666-8811 to speak with a Member One representative.

  • Debit Card 24-Hour Customer Service: (866) 820-8854
  • Credit Card 24-Hour Customer Service: (866) 820-2936
  • Lost or Stolen Debit Card: (866) 820-8854
  • Lost or Stolen Credit Card: (800) 449-7728
  • CU Rewards: (800) 637-7728
  • Verified by Visa: (888) 918-7490
  • Online Billpay: (866) 345-0840
  • Use the 24/7 Account Line: 540-982-8809 or 800-666-8809
  • Talk with our Member Service Representatives: 540-982-8811 or 800-666-8811
  • Available: Monday – Friday 8:30am – 6:00pm, Saturday 9:00am – 1:00pm

Use Text Message Banking * to get updates: Send a text to 454545.

Reach Out To Our Team

Fill out the form below and we’ll be in touch soon.

Information: For information about products and services including checking and savings accounts, membership questions, and credit cards, email

Lending: For questions regarding your current loan or applying for a new credit card, personal loan, auto loan, home equity loan, or home equity line of credit email

Real Estate: For questions regarding a refinance, purchase, or subordination email

Online Banking: For Member One Online Banking technical support email, or use the form below.

Online Banking Support

Having trouble with Online Banking? Submit the form below and we’ll assist you.

Mail Payments And Correspondence

For security purposes and faster processing, please send all mail correspondence (including loan payments and deposits) to the following PO Box addresses

Accounts Payable/General Administration Building
P.O. Box 12288
Roanoke, VA 24024-2288

Contact Center
P.O. Box 14087
Roanoke, VA 24038

Member Solutions
P.O. Box 14126
Roanoke, VA 24038

Real Estate
P.O. Box 14127
Roanoke, VA 24038

P.O. Box 14166
Roanoke, VA 24038

  • Message and data rates may apply
    ** Due to the unsecure nature of email communication, please do not include any personal or confidential information in your message. Call the Member Support center at 800-666-8811 for assistance.

Become a Member

Experience the credit union difference with great options for every stage of life, modern-day conveniences you expect, and local, personalized service.

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© 2019 Member One FCU

Federally insured by NCUA. Member One does not provide, and is not responsible for, any information, content, performance, security or service on links to external third-party sites.

At Member One FCU we are actively working to increase accessibility and usability of our website for every visitor in accordance with ADA standards and guidelines. If you are using an auxiliary aid or a screen reader and need assistance please dial 711 to be connected to a Member One representative, or call us direct at 800-666-8811. All products and services available on this website are available at all Member One FCU branches.

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